LuckyWheel FAQ — All your questions answered here

No. Each person may only register one account. Creating multiple accounts violates our Terms & Conditions— violation of this may result in account termination. If suspicious activity is detected, your account may be suspended without prior notice.

To register on LuckyWheel, you must be at least 18 years years old. Your date of birth is verified at registration, and identity documents may be requested if needed. Accounts belonging to users under 18 will be closed immediately.

Yes, you can update your email address or mobile number from Account Settings. However, identity verification is required before any changes are made. For security purposes, confirmation will be sent to both your old and new contact details before the change takes effect.

login page Go to the login page and click the "Forgot Password?" link. Enter your registered email or mobile number. A reset OTP or link will be sent within seconds. Use it to set your new password.

For standard betting, mobile OTP verification is sufficient. However, for large withdrawals or any suspicious activity, a copy of your National ID (NID) or passport may be requested. This is purely to keep your account secure.

Yes, you can request account deletion at any time. Your balance must be zero before the account can be deleted. Contact our support team and once your identity is verified, your request will be processed.

If you stay logged in on a shared device, others may access your account. Always log out after use and clear your browser. Our system will also log you out automatically after a period of inactivity.